Refund policy

Last updated: October 8, 2026

FULL REFUND WITHIN 14 DAYS
This policy applies to every purchase from Gallery Veronica Ruiz de Velasco: on our website, in our Collector's Circle apps, at the gallery at 313 Worth Avenue, and at art fairs.

RETURNS WITHIN 14 DAYS
You may return an eligible original work or Masterprint within 14 days of receiving it for a refund of the full price you paid, including any sales tax, to your original payment method. If you prefer, you may choose store credit or an exchange for another work instead. Receiving it means:
- the carrier's delivery date for a shipped work;
- the date of delivery or installation for a work delivered by the gallery;
- the date of sale for a work you take with you; and
- the date of delivery for an advance purchase at an art fair.
After 14 days, all sales are final.

FINAL SALE
The following works cannot be returned, refunded or exchanged:
- commissioned works;
- custom works, meaning any work made, sized, framed or altered to your specification;
- works sold “as is” or marked final sale;
- works you received in an exchange.

CONDITION
A returned work must be unused, unaltered and in its original condition. That means no marks, no hanging holes, no added hardware or wire, and no modification to the work or its frame. It must come with its Certificate of Authenticity and proof of purchase. A shipped work must come back in its original packaging or crate. We inspect each return when it reaches us, normally within five business days. A work that does not meet these conditions is not eligible, and it will be returned to you at your cost.

HOW TO RETURN
1. Email sales@veroart.com within the 14-day period, with your order or receipt number. We will reply with a return authorization and instructions. We cannot accept a return without one.
2. Bring the work to the gallery during opening hours, or ship it to the address we give you. Return transport, crating and insurance for the full value of the work are your responsibility, and so is the risk of loss until the work reaches us. We recommend a professional fine-art shipper.
3. If we delivered or installed the work, we can collect it by arrangement, at the actual cost of the collection. We will quote that cost to you in advance.

COSTS
Return transport, crating and insurance are your responsibility. Handling and duty charges are not refundable. We refund the shipping charge you paid on your order only if the work arrived damaged or defective, or we sent you the wrong work. Complimentary gallery delivery is never charged back to you. There is no restocking fee.

HOW AND WHEN WE REFUND
We refund to your original payment method within 14 days after the returned work reaches us and passes inspection. The refund is the full price you paid, including any sales tax. Your card issuer may need additional days to post it. If you paid by cash or check at the gallery, we refund by check or bank transfer.

STORE CREDIT
You may choose store credit instead of a refund. Store credit equals the full price you paid for the work, including any sales tax. It does not include shipping or other charges. It has no expiration date and no fees. It can be used toward any work we sell, and it cannot be redeemed for cash except where the law requires.

EXCHANGES
If the work you choose in exchange costs more, you pay the difference. If it costs less, the remainder is issued as store credit.

OTHER CASES WHEN WE REFUND
Nothing in this policy affects your rights under the law. Whether or not you return a work within 14 days, we refund what you paid to your original payment method in these cases:
- if a work is not authentic or we could not give you good title (Terms of Service, Sections 13, 22 and 23);
- if we cancel your order, for example because of a pricing error or because a work is unavailable;
- if you cancel an online order because we cannot ship it on time (Shipping Policy), or either of us cancels an order delayed by events beyond our control (Terms of Service, Section 30);
- if a reservation or payment plan is cancelled, everything you paid (Terms of Service, Section 26);
- if the artist is unable to complete a commission (Terms of Service, Section 27);
- if we send you the wrong work.
If a work arrives damaged, see Section 21 or 21A of our Terms of Service and contact us within 48 hours (7 days for damage that was not visible when you unpacked the work).

COMMISSION DEPOSITS
A commission deposit is 50 percent of the agreed price. If you cancel before the artist begins work, we refund the full deposit to your original payment method within 14 days; after work has begun, it is non-refundable and forfeited. See Section 27 of our Terms of Service.

QUESTIONS
Contact sales@veroart.com or call +1 561-812-3193.